Privacy Policy

BHK.ae – MAXOLA Mobile Phones Trading L.L.C

Last updated: December 2025

At MAXOLA Mobile Phones Trading L.L.C (trading as BHK), we are fully committed to protecting your privacy and personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have.

1. Information We Collect

  • Full name
  • Mobile number and email address
  • Complete delivery address (including postcode)
  • Order details and purchase history
  • Payment information (we never store full card details – all payments are processed through secure bank gateways)
  • IP address and browser data (for security and fraud prevention)
  • Cookies and website usage data (to improve your experience)

2. Why We Collect This Information

  • To process and deliver your orders
  • To contact you for delivery coordination and customer support
  • To send order confirmations, invoices, and delivery updates
  • To prevent fraud and suspicious activities
  • To improve our services and, only with your consent, send relevant offers
  • To comply with UAE laws and legal requirements

3. Do We Share Your Information?

Yes, but only when strictly necessary and with limited parties:

  • Courier and logistics partners (only name, phone, and delivery address)
  • Licensed payment gateways (no card details are stored on our servers)
  • Trusted and secure cloud service providers (hosting and backup)
  • Law enforcement or government authorities when legally required

We never sell, rent, or share your personal data with third parties for marketing purposes.

4. How We Protect Your Data

  • All website traffic is encrypted with HTTPS and SSL
  • Payment data is processed directly by banks – we never see or store full card numbers
  • Access to personal data is restricted to authorized and trained staff only
  • Advanced firewalls, antivirus, and intrusion detection systems are in place

5. Cookies

We use essential cookies (for cart functionality and login) and analytical cookies (Google Analytics).
You can disable cookies in your browser settings, but some features of the site may not work properly.

6. Your Rights (under UAE Federal Law No. 45 of 2021 on Personal Data Protection)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (when no longer needed for business or legal purposes)
  • Opt out of marketing messages at any time (via the “unsubscribe” link or by contacting us)

To exercise any of these rights, simply email support@bhk.ae or message us on WhatsApp.

7. Data Retention

We keep your information only as long as necessary:

  • While you have an active account, or
  • Up to 5 years after your last purchase (for warranty, tax, and accounting purposes)
    After that, your data is securely deleted or anonymized.

8. Changes to This Policy

Any significant changes will be communicated to you via email or a clear notice on our website.

Contact Us

If you have any questions or concerns about your privacy:
Email: support@bhk.ae
WhatsApp / Phone: (+971) 588676776
Address: Dubai, United Arab Emirates

Thank you for trusting us with your data.

BHK Team
MAXOLA Mobile Phones Trading L.L.C
Dubai, United Arab Emirates