Refund and Returns Policy

To ensure you shop with complete peace of mind, we have set the following clear and customer-friendly terms:

1. Delivery (In-store pickup or courier delivery)

At the moment of delivery, our staff/driver will stay with you while you fully inspect the product (power-on test, physical condition, completeness of accessories, and matching your order).
If there is any discrepancy or visible issue, you can reject and return the item on the spot — your payment will be refunded immediately with zero charges.

2. 7-Day Testing Period (after successful delivery)

Once you have received and confirmed the item is correct and undamaged, you have a full 7 calendar days to test it thoroughly.
During these 7 days, if any internal or technical fault occurs (motherboard issue, camera defect, battery problem, screen malfunction, etc.) that originated from the manufacturer or during transport, you may return the product for a full refund or a brand-new replacement.

3. Cases not eligible for return
Returns are only accepted when:

The product has no physical damage (cracks, scratches, dents, water/liquid exposure, etc.).
Original packaging, seals, box, and all accessories are intact and returned together.
Factory stickers, serial numbers, and IMEI labels are not removed or tampered with.

4. How to return within the 7-day period

Simply contact us via WhatsApp or phone (support number on the website).
Our team will arrange the pickup time and method.
After technical inspection and approval, your refund will be processed back to the original payment method within 24–48 working hours.

Our goal is to let you shop with 100 % confidence.
If you have any questions, the BHK support team is always here for you.

Thank you for your trust
BHK Team – MAXOLA Mobile Phones Trading L.L.C